Where Every Customer
Touchpoint Counts

We work primarily with service businesses — hospitality, retail, wellness, professional services, and similar sectors — based in Thailand, particularly around Chiang Mai and the North. If your business serves people directly and you want to understand that experience better, we are likely a good fit.

A Customer Journey Session typically runs three to four hours. We schedule it at a time that suits your team and it can be held at your premises or at a neutral venue nearby. You receive a journey map and improvement notes within a few days after the session.

This project typically spans four to six weeks. We work alongside your team to identify two or three key touchpoints, test small adjustments, and write up a clear guide for how to handle those moments going forward. It is collaborative rather than prescriptive.

The advisory is an ongoing arrangement, typically month to month. We meet regularly to review customer feedback, discuss what is shifting in your service experience, and offer a steady outside perspective. It suits businesses that are growing and want to keep the customer view present as decisions are made.

Our sessions and written outputs are available in English. For teams who prefer to work in Thai, we can accommodate that in facilitated sessions with prior arrangement. Please mention your preference when you get in touch.

If you are not sure, the Customer Journey Session is usually a good starting point. It gives you a clear picture with a modest commitment. From there, you can decide whether a deeper project or an ongoing advisory relationship makes sense. We can also have an initial conversation to help you think it through — just reach out.

The prices listed are our standard rates in Thai Baht. For multi-session arrangements or organisations with particular circumstances, we are open to a conversation. All fees are discussed and agreed before any work begins.