Three Ways to Work Together
From a focused half-day session to an ongoing advisory relationship — each engagement is designed for a specific stage of your business's work with customer experience.
Back to HomeHow Each Engagement Works
Listen
Initial conversation to understand your context, your customers, and what you want to learn.
Observe
Structured session or review to map the customer journey and identify friction and delight.
Reflect
We produce clear written outputs that capture what was found and what was agreed.
Act
You and your team carry the work forward with the tools, maps, and guidance from the engagement.
Customer Journey Session
A facilitated session to walk through how customers find, choose and return to you, noting moments that delight and moments that frustrate. We listen and reflect a clear journey back. Suited to small service businesses. Includes a journey map and a short improvement list.
- Facilitated session (3–4 hours) at your premises or nearby
- Customer journey map delivered within 5 working days
- Short improvement list with prioritised suggestions
- Brief email follow-up included
- Best suited to small service businesses and sole traders
฿3,900
Per session, fixed fee
Experience Improvement Project
A collaborative engagement to redesign a few key touchpoints with your team, from enquiry to follow-up. We test small changes and document the agreed approach. Suited to hospitality, retail and service companies. Includes touchpoint guidelines and a rollout outline.
- 4–6 week collaborative engagement
- Focus on 2–3 key touchpoints agreed at the outset
- Testing of small changes with your team
- Touchpoint guidelines document
- Rollout outline for implementation
- Suited to hospitality, retail and service operations
฿19,500
Per project, fixed fee
Customer Experience Advisory
An ongoing advisory relationship to keep the customer perspective present as your business evolves. We review feedback patterns and offer a steady outside view. Suited to growing companies. Includes regular sessions and written guidance.
- Monthly engagement, reviewed and continued by mutual agreement
- Regular review sessions to discuss patterns and priorities
- Written guidance notes after each session
- Feedback review and pattern analysis
- Suited to growing businesses with evolving customer relationships
฿32,500
Per month, ongoing
Which Solution Fits Your Situation?
| Feature | Journey Session |
Popular Improvement Project |
CX Advisory |
|---|---|---|---|
| Journey map included | |||
| Touchpoint guidelines | |||
| Rollout outline | |||
| Regular review sessions | |||
| Feedback pattern review | |||
| Price (THB) | ฿3,900 | ฿19,500 | ฿32,500/mo |
Best for
Small service businesses exploring their customer journey for the first time
Best for
Hospitality, retail or services businesses ready to improve specific touchpoints
Best for
Growing companies wanting ongoing customer perspective in their decisions
What You Can Rely On
Full Confidentiality
Business information shared is handled with complete discretion and not referenced externally.
Written Scope Agreed First
Before work begins, we confirm scope, deliverables, timeline and fee in writing.
Knowledge Stays With You
All outputs are formatted so your team can use them without ongoing involvement from us.
Data Handled Responsibly
Customer data reviewed during engagements is handled within applicable data protection standards.
Single Point of Contact
You work with one named consultant from first conversation to final delivery.
Fees in Thai Baht
All pricing is in THB and is stated before engagement. No currency surprises.
Clear Fees for Every Stage
Customer Journey Session
฿3,900
Per session · one-off
- Facilitated session, 3–4 hours
- Journey map document
- Improvement list
- Brief follow-up included
Experience Improvement Project
฿19,500
Per project · 4–6 weeks
- Collaborative team sessions
- 2–3 touchpoints redesigned
- Touchpoint guidelines
- Rollout outline
Customer Experience Advisory
฿32,500
Per month · ongoing
- Monthly advisory sessions
- Feedback pattern review
- Written guidance notes
- Ongoing outside perspective
Not Sure Which to Choose?
Many clients start with the Journey Session and decide what comes next after they see the outputs. Get in touch and we can talk through what makes sense for your situation.
Get in Touch